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Shipping policy

INTERNACIONAL/INTERNATIONAL 

You can return items that you are not happy by notifying us within 8 days from the moment you receive the product. Sale items cannot be returned unless it’s a factory error.

Please note for returns shipping cost is the responsibility of the customer.

Please follow the steps below to refund or exchange your order.

– All items must be returned unworn, unwashed and in its original condition complete with tags and packaging.

-Send us an email at cloudtenbrand@gmail.com explaining why you want to exchange your order.

– Send your return/exchange back to our warehouse address Bogotá, Colombia. Calle 168 #65-50 interior 81 for LUIS GOMEZ DE LOS RIOS. Cellphone +57 3117390393.

– Once we receive your parcel, we will process everything accordingly and keep you updated via email along the way!

– Please allow up to 10 working days for your refund to reach your account.

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